Legal

Licenses

United States

Mezu (NA), Inc. dba. Alviere (NMLS ID. 1738907) is a registered Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) and licensed in the following U.S. jurisdictions:

Jurisdiction License Regulatory Agency

Alabama

Sale of Checks License No. 851

Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104

Alaska

Money Transmitter License No. AKMT-012129

Department of Commerce, Community and Economic Development
Division of Banking & Securities
550 West 7th, Suite 1850
Anchorage, AK 99501

Arizona

Money Transmitter License No. 1027394

Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018

Arkansas

Money Transmitter License No. 124362

Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692

California

Money Transmitter License No. 2674

California Department of Financial Protection and Innovation Money Transmitter Division
One Sansome Street, Suite. 600
San Francisco, CA 94104-4428

Colorado

Money Transmitter License No. NMLS ID 1738907

Colorado Department of Regulatory Agencies Division of Banking
1650 Broadway, Suite 975
Denver, CO 80202

Connecticut

Money Transmitter License No. MT-1738907

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800

Delaware

Check Seller & Money Transmission License No. 035775

State of Delaware Office of the State Bank Commissioner Licensed Non-Depository Institutions
555 E Loockerman St #210
Dover, DE 19901

District of Columbia

Money Transmitter License No. NMLS ID 1738907

Washington D.C. Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002

Florida

Money Transmitters Part II License No. #FT230000386

Division of Consumer Finance Florida Office of Financial Regulation Bureau of Registration
200 E. Gaines St.
Tallahassee, FL 32399-0376

Georgia

Seller of Payment Instruments License No. 66817

Georgia Department of Banking and Finance Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565

Idaho

Money Transmitter License No. MTL-248

Idaho Department of Finance, Securities Bureau
800 Park Boulevard, Suite 200
Boise, ID 83720-0031

Illinois

Money Transmitter License No. MT.0000356

Illinois Department of Financial and Professional Regulation
320 West Washington Street
Springfield, IL 62786

Iowa

Money Services License No. 2019-066

State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309

Kansas

Money Transmitter License No. MT.0000160

Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603

Kentucky

Money Transmitter License No. SC701643

Kentucky Department of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601

Louisiana

Sale of Checks and Money Transmitters License No. NMLS ID 1738907

Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

Maine

Money Transmitter License No. NMLS ID 1738907

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345

Maryland

Money Transmitter License No. NMLS ID 1738907

Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202

Michigan

Money Transmitter License No. MT0023851

Michigan Department of Insurance & Financial Services
530 W Allegan St #7
Lansing, MI 48933

Minnesota

Money Transmitter License No. MN-MT-1738907

Minnesota Department of Commerce Financial Institutions Division
85 7 th Place East, Suite 500
St. Paul, MN 55101

Mississippi

Money Transmitter License No. 1738907

Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236

Missouri

Sale of Checks and Money Transmitter License No. MO-22-8964

Missouri Division of Finance
301 W. High Street, Room 630
Jefferson City, MO 65101

Nebraska

Money Transmitter License No. 1738907

Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732

New Hampshire

Money Transmitter License No. 23062-MT

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301

New Hampshire

Money Transmitter License No. 23062-MT

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301

New Jersey

Money Transmitter License No. 1904216

New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625

New Mexico

Money Transmitter License No. NMLS ID 1738907

New Mexico Financial Institutions Department Mortgage Unit
2550 Cerrillos Road, 3rd Floor
Sante Fe, NM 87505

New York

Money Transmitter License No. 1738907

New York State Department of Financial Services Licensed Financial Services
Unit One State Street
New York, NY 10004-1511

North Carolina

Money Transmitter License No. 202594

North Carolina Commissioner of Banks
316 W. Edenton St.
Raleigh, NC 27603

North Dakota

Money Transmitter License No. MT103462

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501

Ohio

Money Transmitter License No. OHMT168

Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215

Oklahoma

Money Transmission License No. NMLS ID 1738907

Oklahoma Department of Banking
2900 North Lincoln Boulevard
Oklahoma City, OK 73105

Oregon

Money Transmitter License No. 30246

Oregon Division of Financial Regulation
350 Winter St., NE, Room 410
Salem, Oregon 97309

Pennsylvania

Money Transmitter License No. 92879

Pennsylvania Department of Banking and Securities
17 North Second Street, Suite 1300
Harrisburg, PA 17101

Puerto Rico

Money Transmitter License No. TM-132

Commissioner of Financial Institutions Regulation and Licensing Division
1492 Ponce de Leon Avenue Centro Europa Bldg. Suite 600
San Juan, PR 00907

Rhode Island

Currency Transmitter License No. 20214267CT

Rhode Island Department of Business Regulation
1511 Pontiac Ave
Cranston, RI 02920

South Carolina

Money Transmitter License No. NMLS ID 1738907

South Carolina Office of the Attorney General Rembert Dennis
1000 Assembly Street, Room 519
Columbia, SC 29201

South Dakota

Money Transmitter License No. MT.2229

South Dakota Department of Labor and Regulation Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501

Tennessee

Money Transmitter License No. 1738907

Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243

Utah

Money Transmitter License No. 197

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, UT 84111

Vermont

Money Transmitter License No. 100-137

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620

Washington

Money Transmitter License No. 550-MT-116516

State of Washington Department of Financial Institutions Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501

West Virginia

Money Transmitter License No. WVMT-1738907

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306,
Charleston, WV

Wisconsin

Money Transmitter License No. 218-SOC

Wisconsin Department of Financial Institutions Division of Banking North Tower
4822 Madison Yards Way
Madison, WI 53705

Wyoming

Money Transmitter License No. 7266

Wyoming Division of Banking Department of Audit
2300 Capitol Avenue, 2nd Floor
Cheyenne, WY 82002

Consumers disclosures:

Jurisdiction Disclosure

Alaska

For Alaska Residents Only:
If your issue is unresolved by Alviere at 907-465-2521, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf.
Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arkansas

If you have a complaint, the Arkansas Securities Department can be reached by mail at

Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692,

or by phone at (501) 324-9260.

California

Alviere is a money transmitter licensed by the California Department of Business Oversight.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677 or at (916) 327-7585, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services located at 1515 K Street, Suite 200, Sacramento, CA 95814.

California's Financial Abuse Reporting Act of 2005 was created to protect elders, dependent adults, and developmentally disabled persons from many types of abuse and neglect, including financial fraud. California law defines elderly people as those who are aged 65 or older. To report suspected elder financial abuse, you may contact your local county Adult Protective Services (APS) Office by calling 1(916) 651-5350. Abuse reports may also be mailed to your local law enforcement agency.

Colorado

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking,
1560 Broadway, Suite 975,
Denver, CO 80202.

email: DORA_BankingWebsite@state.co.us
website: https://banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida

Mezu (NA), Inc. dba Alviere is a money transmitter licensed by the Florida Office of Financial Regulation under Florida Statutes Chapter 560, Part II.

For suspected violations related to Part II of Chapter 560, Florida residents may file a complaint by mail with the Florida Office of Financial Regulation at 200 East Gaines Street, Tallahassee, FL 32399-0376, or by calling (877) 693-5236.

Illinois

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Mezu (NA), Inc. dba. Alviere. at (888) 473-4858 (toll-free).

Maryland

Mezu (NA), Inc. dba Alviere is money transmitter licensed by the Maryland Commissioner of Financial Regulation, NMLS ID #1738907. Licensing status can be verified at NMLS Consumer Access.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Mezu (NA), Inc. dba Alviere money transfer services at:

Office of the Commissioner of Financial Regulation
1100 North Eutaw Street, Suite 611
Baltimore, MD 21201

Telephone: 1-888-784-0136

New York

Mezu (NA), Inc. dba Alviere is a money transmitter licensed by the New York Department of Financial Services.

New York customers can direct unresolved complaints to:

Mail:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Telephone:
1-877-BANK-NYS (1-877-226-5697)

Online:
https://www.dfs.ny.gov/complaint

Washington

If you have a complaint, first contact the consumer assistance division of support@alviere.com, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov

Notice Fraudulent transactions may result in the loss of money with no recourse.

Consumer Protection Disclosure

Alviere’s Customer Service team works actively to answer and address any concerns or issues that you may have. Please contact Alviere’s Customer Service Department prior to contacting your jurisdiction of residence. Alviere’s Customer Service Department can be reached at support@alviere.com.

Consumer Fraud Alert

It is Alviere’s aim to educate consumers on steps that they may take to safeguard their personal information to avoid instances of consumer fraud. Alviere recommends individuals seeking to send money to a friend or loved one to act with caution, and never send money to a receiver whose identity cannot be verified. Any funds received by a recipient not known to the sender will not be refunded.
If you suspect you are a victim of fraud, please contact Alviere’s Customer Service Department immediately at support@alviere.com.

Canada

Mezu Canada, Inc. dba Alviere Canada is a registered Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and a licensed MSB in the Province of Québec.

Jurisdiction License Regulatory Agency

Canada

Money Services Business Registration No. M19534810

FINTRAC

Québec Province

Money Services Business Registration No. 1226903000

Autorité des Marchés Financiers / à Revenu Québec